What Happened
On February 24, 2026, Agora (NASDAQ: API), a leader in real-time engagement and conversational AI technologies, announced a strategic partnership with FPT, Vietnam’s premier IT services and digital transformation company. This collaboration aims to enhance the adoption of artificial intelligence (AI) within Southeast Asia’s banking and financial services sector.
Why It Matters
The partnership will leverage Agora’s advanced real-time engagement and conversational AI capabilities alongside FPT’s extensive regional presence and enterprise integration expertise. This integration is expected to empower financial institutions to improve customer engagement, streamline digital services, and enhance operational efficiency. As Southeast Asia undergoes significant changes in its banking landscape, driven by increased digital adoption and evolving customer expectations, this collaboration positions both companies to meet the demand for secure and intelligent real-time interactions across various communication channels, including voice, chat, and video.
What’s Next
As banks and financial institutions in Southeast Asia modernize their legacy systems and expand their digital offerings, they will face increasing pressure to provide fast, reliable, and personalized customer interactions while adhering to stringent data protection standards. The Agora-FPT partnership is poised to play a crucial role in supporting these institutions through the integration of cutting-edge AI technologies.
