What Happened
On February 24, 2026, Agora (NASDAQ: API), a leader in real-time engagement and conversational AI technologies, announced a strategic partnership with FPT, Vietnam’s leading IT services and digital transformation company. This collaboration aims to enhance the adoption of artificial intelligence (AI) within Southeast Asia’s banking and financial services sector.
Why It Matters
The partnership will leverage Agora’s real-time engagement and conversational AI capabilities alongside FPT’s regional expertise to improve customer engagement, streamline digital services, and boost operational efficiency for financial institutions. By integrating Agora’s Conversational AI (Convo AI) and ultra-low-latency real-time communications (RTC) with FPT’s enterprise AI ecosystem, the collaboration seeks to facilitate secure and intelligent interactions across various communication channels, including voice, chat, and video.
What’s Next
Southeast Asia is undergoing significant changes in its banking and financial services landscape, driven by increased digital adoption and evolving customer expectations. As financial institutions modernize their systems and expand digital service offerings, they will face pressure to deliver fast, reliable, and personalized customer interactions while adhering to strict data protection and regulatory standards. The integration of conversational AI is expected to play a crucial role in this transformation, enabling institutions to automate routine tasks and enhance customer service capabilities.
